Job vacancy application
Welcome, and thank you for your interest in joining the team.
As part of the application process, we ask all candidates to complete a short audio exercise. This helps us understand your natural telephone presence, your tone of voice, and your ability to communicate with confidence, empathy, and professionalism.
The exercise is simple:
- Complete the application form below
- Record yourself reading the provided script
- Upload your audio file directly through the form
Purpose of This Audio exercise
We want to hear your natural telephone presence — your tone, warmth, confidence, and ability to make a stranger feel comfortable.
Your voice is your most powerful tool. This recording helps us understand how you connect, how you create trust, and how you guide a conversation with ease.
Briefing for Recruits
When you call clients, you will often speak to people you’ve never met. These are semi-warm calls, meaning they have shown interest before, but you still need to build the bridge.
Your goal is simple:
Make the person feel safe, respected, and understood — within seconds.
What we listen for
- Empathy — sounding human, warm, and genuinely interested
- Respect — never pushy, never arrogant
- Positive energy — calm confidence, friendly tone, uplifting presence
- Clarity — speaking clearly, at a steady pace
- Connection — making the client feel they are in good hands
What to avoid
- Over-selling yourself
- Sounding rushed
- Sounding robotic
- Sounding arrogant or overly confident
Your Recording Task
Record yourself reading the script below as if you are speaking to a real client.
Focus on tone, warmth, and natural flow.
Use the following script for your audio (Smooth, Empathetic, Professional)
Dear Ms Molani, good day. I hope you are well.
You’re speaking to Roberta from Cyber Finance.
The reason for my call is simple — we help South Africans reduce their monthly expenses and save money.
We work in partnership with Infinity Insure, and I’d like to arrange a quick appointment for you to receive a personalised quotation.
Many of our clients are surprised by how much they can save.
In fact, about 25% of the people we speak to end up getting a better rate and choose to continue with the new insurance.
I assume you already have existing insurance — may I ask which provider you’re currently with.
The appointment will take no more than 10 minutes, and those 10 minutes could lead to real savings for you.
When would be a convenient time for you to receive the call?
Application form
